Overview

AC Care is a company that provide Air Conditioner services such as repair, installation & maintenance. They tend to make a big step up to change the way in ordering the services to online order.

Background

After observing customers, the company found a problem with the process of ordering their AC repair services. The service ordering process is considered not concise, slow, and takes a long time. Companies realize that customers ordering services from them is the main goal of business.

Assessing underlying issues in the existing ordering process

The purpose of this order flow is to get some information before dispatching a technician to perform repairs.

Some of that information is:

1. AC’s problem
2. The day & time
3. Location
4. Customer identity
5. Review information
6. Order confirmation

Closer Look

If we take a look closer at the current flow, theres some steps which makes communication between customer and admin inefficient.

Problems

1. User can’t book service outside the company’s work hour

AC’s problem can happen anytime, even at the night.

Dan ketika itu terjadi, dengan situasi saat ini yang hanya melayani pemesanan di jam kerja perusahaan, kebanyakan yang terjadi pelanggan harus menunggu hingga besok pada jam kerja untuk memesan layanan service AC.